Terms of Service
Effective October 29, 2026
These terms govern use of certifiedautoappraisers.com, our city appraisal websites, and our MCP connector for AI assistants (the "Services"), operated by the American Society of Certified Auto Appraisers ("ASCAA") and Certified Auto Appraisers Inc., doing business as AVR Group Auto Appraisal Services ("we").
Information only; engagement by invoice
Information on the Services, including fees and turnaround times, is general and may change. An appraisal engagement begins only after we review your request, you accept our invoice, and payment is received. Submitting a request through a website or AI assistant does not create an engagement or obligate you to purchase.
Appraisal services
Our appraisals are independent professional determinations of value based on the information and documents available to us. We do not guarantee that any insurer, party or court will accept a report, or any particular settlement or outcome.
Copyright and report use
Our reports, templates and website content are protected by copyright and licensed to the named client only for the specific vehicle and claim. Copying, altering, uploading a report to an AI tool, or using a report as a template for another vehicle or claim is prohibited. See our Copyright, Restricted Use & Report Authenticity Notice. Any report can be verified at /verify-report. We do not provide sample reports.
Not legal advice
We are a certified appraisal firm, not a law firm. Nothing on the Services is legal advice. We do not draft court filings or represent anyone in court. Consult a licensed attorney for legal questions.
Accurate information
You agree to provide accurate information and to submit only documents you have the right to share. If an AI assistant submits a request for you, you are responsible for the information it provides.
ASCAA membership and courses
Membership and course purchases are subject to the pricing shown at checkout. Membership does not include courses unless stated. Certification status is determined by ASCAA according to its requirements.
Refunds and cancellation
All ASCAA membership and course purchases are governed by our Refund and Cancellation Policy, which is part of these terms. In summary: course purchases are nonrefundable once any course content is accessed, and an unopened course may be refunded within 7 days of purchase. A new annual membership may be cancelled for a full refund within 14 days of purchase, and membership may be cancelled at any time to stop future renewals.
Course content license
Course material is licensed to you for your personal education only and is not sold. ASCAA and Certified Auto Appraisers Inc. retain all rights in it. You may not copy, record, bulk-download, share, resell or publish course content, or use it to build a competing course, certification program, website or organization. Misuse ends your access without a refund, and ASCAA may suspend or revoke any ASCAA certification and directory listing and pursue its legal remedies.
Acceptable use
Do not misuse the Services, including by sending spam or automated bulk submissions, attempting to access non-public data, interfering with operation, or impersonating others. We may rate-limit or block traffic that violates these terms.
Disclaimer and limitation of liability
The Services are provided "as is." To the fullest extent permitted by law, we disclaim implied warranties and are not liable for indirect or consequential damages arising from use of the Services. Our total liability related to any appraisal engagement is limited to the fee paid for that engagement.
Governing law
These terms are governed by the laws of the State of Texas.
Changes and contact
We may update these terms by posting a new version here. Questions: certifiedautoappraisers@gmail.com · PO Box 310596, Houston, TX 77231.